Why Protego?
Choosing the right non-emergency medical transportation provider in Northern Virginia means more than finding someone with a van. It means trusting a team with your loved one’s safety, comfort, and dignity. Here’s what sets Protego Transport apart.
Why Protego for Non-Emergency Medical Transportation
Timely Service
Patients being left waiting after appointments is one of the most common complaints in medical transportation. We take this seriously. Protego does not overbook rides, and we plan every schedule carefully to ensure on-time pickups and reliable return trips. Our goal is simple — get patients where they need to be, and back home, without unnecessary delays.
Properly Insured
Protego Transport is fully insured and operates in full compliance with industry requirements. While underinsured providers exist in this space, we never cut corners on coverage, safety, or accountability. Protecting our passengers, our drivers, and our facility partners is non-negotiable.
Trained Staff
Our drivers are trained specifically to work with seniors and individuals with mobility needs. Every team member is CPR, First Aid, and PASS certified, with hands-on training focused on safety, patient handling, and professional conduct. We invest in our staff so every ride is handled properly and respectfully.
Fleet Maintenance
Vehicle reliability matters. We maintain our fleet on a strict preventative maintenance schedule to reduce breakdowns, avoid delays, and ensure safe, comfortable transportation. Consistent maintenance helps us stay efficient and dependable.
Trained Staff
Our drivers are trained specifically to work with seniors and individuals with mobility needs. Every new hire completes hands-on training focused on safety, patient handling, and professional conduct. We invest in our staff so every ride is handled properly and respectfully.
Important Notice for Nursing Homes, Hospitals & Facilities
Case Law Underscores the Need for Facilities to Use RELIABLE Transportation Providers
Patient rights are explicitly enshrined under 42 CFR § 483.10 which extend to access of services outside of nursing facilities. Delaying transportation for a resident of a nursing home is a violation of their constitutional rights as demonstrated in “Health and Hospital Corp. of Marion County v. Talevski, 142 S. Ct. 2673, 212 L.Ed. 2d 761 (2022)” which means the facility is legally liable for such offences.
The provisions of 42 U.S.C. § 1983 permits suits against any person acting under the color of state law who deprives another of any right, immunities and privileges secured by the law or the Constitution. Further, the provisions of Federal Nursing Home Reform Act (FNHRA) of 1987 also establishes enforceable rights and the use of the term “legal rights” demonstrates residents’ entitlements that nursing homes must protect. See: Health and Hospital Corp. of Marion County v. Talevski, 142 S. Ct. 2673, 212 L.Ed. 2d 761 (2022).
Three key areas where transportation providers seek to cut cost are (1) labor, (2) insurance, and (3) maintenance. We will not compromise these critical areas because they are safety related issues and can cause serious service delays.
In addition to protecting our clients and drivers, we are committed to protecting our contracted facility partners.
Facilities using and partnering with the lowest priced providers directly increase their exposure to liability.
Ready to Experience the Protego Difference?
Whether you’re arranging transport for a family member or coordinating rides for your facility, we’re here to help. Call us at (703) 673-7145 or book online — available 24 hours a day, 7 days a week across Northern Virginia.